Systems Maintenance and Monitoring

Remote Responder^SM Looks After Your Systems So You Can Look After Your Business

Even the most perfectly architected, most robust system can fall victim to a bug, a sudden load spike, an unauthorized intrusion, or some random manifestation of Murphy's Law.

To ensure maximum uptime, you have to proactively monitor your systems around the clock to detect any anomalies that might indicate an imminent problem. You have to do routine upgrades, system tuning and maintenance. Not every organization has the luxury of abundant IT staff they can dedicate to these tasks. And those that do would prefer to have their IT professionals doing more productive work.

Remote Responder^SM is an automated, comprehensive monitoring and administration service that can save you money, increase your efficiency, and most important, keep your systems humming along.

You know there's no time for downtime in today's digital economy. Let LinuxForce's Remote Responder^SM look after your systems while you look after your business.

Remote Responder^SM Features

Systems Maintenance

The Remote Responder^SM service typically includes several hours of consultations per month. A complete audit of systems and services is necessary to determine the maintenance program that will best meet your system's needs. The following list of maintenance tasks are typically included as part of the Remote Responder^SM service:

• Monitor system log files for anomalies
• Monitor available disk space
• Monitor system e-mail for problems
• Investigation of system anomalies
• Routine maintenance, auditing and tweaking of your system(s)
• System upgrades
• An Intrusion Detection System
• A host-based firewall
• Review and react to relevant security bulletins
• Perform all required security-related upgrades and configurations as soon as vendors release tested and proven fixes
• Security scans and audits
• Check system performance parameters (load average, resource usage, etc.)
• Access to LinuxForce staff for phone consultation
• Research to identify hardware, software or services that may be required
• General auditing and analysis of systems
• rsync backups to other machines
• Disaster Recovery Services
• Systems automation
• Reports, white papers, and documentation services
• General computer consulting and professional services
• Reports on system performance and service statistics (e.g., web service stats)
• Monthly report on maintenance activities
• Annual maintenance agreements are available at fixed monthly rates.

Remote Systems Monitoring

Our monitoring software provides statistical checkpoints on the performance of your network, systems and web applications. Monitoring is one of the key elements of effective server maintenance. We maintain two Service Monitoring Systems at two separate regional ISP facilities to monitor client systems from two Internet perspectives. The following is a sample list of components that are often included in our monitoring service:

• Remote service level monitoring (continuous testing)
• An alert service to notify key personnel of service failures
• E-mail and/or pager alerts for service outages
• Network Availability and Performance testing
• Response Time Monitoring (especially for web sites)
• Services Availability (WWW, SMTP, ssh, ftp, etc.)
• Check that all operating TCP services are running and that all closed TCP services are closed
• Web-based and e-mail reports

LinuxForce's Remote Responder^SM can remotely monitor and administer your systems to ensure their continuous operation at peak performance with significant cost savings.

Read our Remote Responder^SM case study.